Fair Usage Policy

At ViViCall, we want all of our customers to get the best calling plans, known as ‘subscriptions’, at the lowest possible price. This Fair Usage Policy is designed to prevent fraud and abuse of our subscriptions by a small number of users.

 

Subject to this Fair Usage Policy, ViViCall’s unlimited subscriptions allow unlimited calls to landlines in the applicable subscription countries (excluding special, premium, service and non-geographic numbers). Unlimited calls to mobiles may also be included where stated at the time of purchase. 

 

ViViCall’s subscriptions are for individual use only (personal or business communications) in accordance with our Terms of Use and this Fair Usage Policy (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

Using subscriptions for telemarketing or call centre operations;

Re-selling subscription minutes;

Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;

Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications (and subject to Section 4.1 of the Terms of Use); and

Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.

Other practices may be relevant in determining Legitimate Use and ViViCall reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. ViViCall may at its option, terminate its relationship with you, or may suspend your subscription immediately if it determines you are using your subscription contrary to this Fair Usage Policy or ViViCall’s Terms of Use. Where reasonable, ViViCall will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, ViViCall may offer you an alternative subscription.

 

© ViViCall – Last revised: May 2013